Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, real estate cleaning and post-construction cleaning.

Question 2

How do I schedule a cleaning service with your company?

Accepted Answer

You can schedule a cleaning service by contacting us through our website, phone, or email. We will send you a confirmation email to confirm your appointment.

Question 3

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, you don't need to provide any cleaning supplies or equipment. We bring our own supplies and equipment to ensure a thorough and professional cleaning.

Question 4

How long does a typical cleaning service take?

Accepted Answer

The duration of a cleaning service depends on the size and condition of your space. A standard cleaning for a one-bedroom apartment may take 2-3 hours, while a larger home or commercial space may require more time. We can provide a more accurate estimate upon booking.

Question 5

What types of cleaning services do you offer?

Accepted Answer

We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, real estate cleaning and post-construction cleaning.

Question 6

How do I schedule a cleaning service with your company?

Accepted Answer

You can schedule a cleaning service by contacting us through our website, phone, or email. We will send you a confirmation email to confirm your appointment.

Question 7

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, you don't need to provide any cleaning supplies or equipment. We bring our own supplies and equipment to ensure a thorough and professional cleaning.

Question 8

How long does a typical cleaning service take?

Accepted Answer

The duration of a cleaning service depends on the size and condition of your space. A standard cleaning for a one-bedroom apartment may take 2-3 hours, while a larger home or commercial space may require more time. We can provide a more accurate estimate upon booking.

Question 9

Can I request specific cleaning tasks or customize my cleaning service?

Accepted Answer

Absolutely! We encourage you to let us know about any specific cleaning tasks or areas of focus you have in mind. We can tailor our services to meet your unique needs. (Extra fees applies)

Question 10

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies but typically requires at least 24 to 48 hours' notice for cancellation or rescheduling. Please refer to our booking terms and conditions for specific details.

Question 11

How often should I schedule regular cleaning services?

Accepted Answer

The frequency of regular cleaning services depends on your needs and preferences. Most clients opt for weekly, bi-weekly, or monthly cleanings, but we can accommodate any schedule that suits you.

Question 12

What areas or items does Aqua not include in its cleaning services?

Accepted Answer

Here Are Some Things We Do Not Offer As Part Of Our Cleaning:

- Wet wiping light bulbs – time and risk of breakage is too high
- Putting away dishes, because we don’t want to stack things in a way that you would not (and to reduce risk of breakage)
- Clean spaces that have any sort of infestation whether active or treated (e.g. bed bugs, cockroaches, mice, etc.), or clean any pest droppings (e.g. from mice, pigeons, other vermin, etc.). 
- Clean floors by hand in areas larger than 10’ x 10’ (3 m x 3 m)
- Use ladders higher than 3’ (91 cm) (a 3-step ladder is the only permissible type)
- Deep Clean only: Interior freezer cleaning is not included
- Deep Clean only: Interior oven drawer is not includedClean out and/or change cat litter boxes
- Handle feces/urine/vomit/bodily fluids from a pet or a human
- Clean fireplaces
- Hand-wash any type of clothing
- Provide any laundry services Clean exterior windows higher than 8’ (2.4 m) and not accessible by balcony
- Stand on counters, furniture, or appliances to clean hard-to-reach areas
- Lift or move any items heavier than 50 lb (23 kg) 
- Clean a car or a garage
- Do outdoor work (lawn care, gardening, barbecue cleaning, snow removal)
- Clean in an area that is still under major construction and is not safe
- Clean ceilings (except for dusting corners and moldings)
- Refinish hardwood or grout, or strip, wax, and/or buff floors
- Clean a home in which a contagious illness or excessive bodily fluids are present
- Clean a home that has a severe mold or mildew problem
- Clean a home with excessive clutter where it poses a danger to staff
- Clean with harsh chemicals (bleach, ammonia)

We don't cut corners, we clean them.

Frequently asked questions

What types of cleaning services do you offer?

How do I schedule a cleaning service with your company?

Do I need to provide cleaning supplies or equipment?

How long does a typical cleaning service take?

What types of cleaning services do you offer?

How do I schedule a cleaning service with your company?

Do I need to provide cleaning supplies or equipment?

How long does a typical cleaning service take?

Can I request specific cleaning tasks or customize my cleaning service?

What is your cancellation policy?

How often should I schedule regular cleaning services?

What areas or items does Aqua not include in its cleaning services?

It takes a community
to build one.

One drop at a time

We don't cut corners, we clean them.

Frequently asked questions

What types of cleaning services do you offer?

How do I schedule a cleaning service with your company?

Do I need to provide cleaning supplies or equipment?

How long does a typical cleaning service take?

What types of cleaning services do you offer?

How do I schedule a cleaning service with your company?

Do I need to provide cleaning supplies or equipment?

How long does a typical cleaning service take?

Can I request specific cleaning tasks or customize my cleaning service?

What is your cancellation policy?

How often should I schedule regular cleaning services?

What areas or items does Aqua not include in its cleaning services?

It takes a community to build one.

One drop at a time

It takes a community
to build one.