Frequently Asked Questions
Where is your service area?
Our expert are available in Toronto, ON and surrounding areas within the GTA. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll get back to you within 24hours.
How do I book a home or commercial cleaning?
For Residential and Boat services, If you’re online, simply select the service you want and click the Book Now button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. For Commercial services please fill up the form or contact us directly for a free quote.
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
Do I need to supply the vacuum or cleaning products?
We come equipped with everything we need to make your home or commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.
Do you use eco-friendly cleaning products?
Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That’s why we use only eco-friendly products which do just as good a cleaning job as traditional chemical cleaning products. If you prefer that we use traditional chemical products, just let us know when you book.
Do you clean homes that have pets?
Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our housekeeper know what to so while she or he is in your home.
What if I’m not happy with the work you do for me?
Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll issue a full refund or make it right with a do-over.
How long will it take to clean my home or commercial facility?
Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. We ensure and guarantee the quality of our service. If you aren’t satisfied, we’ll come back and make sure to address your concerns. 99% of our customers are repeat customers.
How do I re-schedule or cancel a booked cleaning?
Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a reschedule and/or cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service. However, make sure to cancel in advance. Same day cancellations are non-refundable.
Can I set up repeat visits?
Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.
How can I pay you?
We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. We also accept Pay Pal. We also accept cash at the time of service.